Frequently Asked Questions
Everything you need to know about shopping with Recollection Brand.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.95 applies to orders below that threshold.
What is your return policy for apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Recollection Brand garments manufactured?
We pride ourselves on ethical production. Our garments are manufactured in certified factories in Portugal and Vietnam that adhere to strict fair labor standards and sustainable environmental practices.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.